This section explains how Sellers can contact MARKETLine360 for assistance, submit requests, and resolve account-related or Platform issues.

Table of Contents

Contacting Seller Support

Sellers may contact MARKETLine360 for support through one of the following channels:

The Seller Dashboard is the primary and preferred support channel for account-specific and compliance-related requests.

Seller Support can assist with questions related to:

  • account access, setup, or verification
  • payouts, fees, or payout holds
  • policy clarification or compliance matters
  • technical or platform-related issues

  • enforcement notices or account reviews

To ensure timely handling, Sellers should include accurate account details and relevant order or request information.

Account & Compliance Requests

Sellers may submit requests related to:

• updating business or payout information
• identity or tax verification
• account status reviews
• compliance documentation
• clarification of policy requirements

MARKETLine360 may require additional information before processing certain requests.

Dispute & Issue Escalation

If a Seller disagrees with a platform decision, enforcement action, or payout adjustment, the Seller may submit a formal request for review through the Seller Dashboard.

All reviews are handled in accordance with applicable Marketplace Policies and the Seller Agreement.

Response Time & Communication

MARKETLine360 aims to review most Seller requests within 1–2 business days.

Response times may vary depending on the nature, complexity, urgency of the request, or the need for additional verification.

Sellers are expected to communicate professionally and respond promptly when additional information is requested.

Urgent & Compliance-Related Requests

Certain requests may require priority handling due to legal, security, or compliance considerations.

These may include, without limitation:

• account suspension or restriction notices
• compliance or enforcement actions
• identity, tax, or verification requests
• suspected fraud or security incidents
• urgent payout holds related to disputes or chargebacks
• regulatory or legal inquiries

MARKETLine360 aims to prioritize urgent or compliance-related requests where appropriate.
Response times for such requests may vary depending on the nature of the issue, required verification, and applicable legal obligations.

Sellers are expected to:

• respond promptly to requests for additional information
• provide accurate and complete documentation
• cooperate fully with compliance reviews

Failure to respond or cooperate may result in delays or continued account restrictions, in accordance with Marketplace Policies.

Important Notes

  • Seller Support does not provide legal, tax, or business advice.
  • Submitting a request does not guarantee a specific outcome.
  • Failure to cooperate with Seller Support may result in delays or enforcement actions.

MARKETLine360 Seller Support is designed to help Sellers navigate the Platform, understand policies, and resolve operational or compliance-related issues efficiently. Clear communication, accurate information, and timely responses help ensure faster resolution and a better marketplace experience for all participants.

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