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Here are answers to some of the most frequently asked questions about using MARKETLine360.
✅ For Buyers
❓ Can I place an order without creating an account?
You can place an order using Guest Checkout without creating an account.
However, having an account makes it easier to track your orders, manage returns, and access buyer protection features.
Account & Profile
❓ Can I update or delete my account information?
Yes. You may request updates to your account information or submit a form to permanently close your account and remove your personal data.
To proceed with account deletion, please complete the form here.
❓ Is my payment and personal information secure?
Yes. Payments are processed securely, and your personal information is protected in accordance with our
Privacy Policy.
❓ Are promotions or discount codes available?
Active promotions, discount codes, and applicable rules are listed in Promotions & Discounts.
Promotions & Discounts
❓ Can I use multiple promo codes on one order?
No. Only one promo code can be applied per order.
Rules regarding promo code usage, limitations, and eligibility are explained in Promotions & Discounts.
❓ Can I change or cancel my order after placing it?
Order changes or cancellations depend on the Seller’s policy and order status and are explained in
Orders & Shipping.
❓ What should I do if my order arrives damaged or incorrect?
You should first contact the Seller directly. Buyer Protection & Disputes section explains what to do next if the Seller does not respond or cannot resolve the issue.
❓ How long does it take to receive a refund?
Refund processing timelines and methods are explained in Returns & Refunds and may vary depending on the Seller and payment method.
✅ For Sellers
❓ How do I update my payout information?
You can update your payout details in your Seller Dashboard under Account Settings. For payout requirements and processing timelines, see Payments & Payouts.
❓ When will I receive my payouts?
Payouts are issued on a schedule after orders are completed and cleared of disputes or return windows. Details are in Payments & Payouts and Fees & Commissions.
❓ What are my responsibilities for shipping and delivery?
Sellers are responsible for fulfillment, shipping, tracking, and delivery timelines. Your obligations are set out in the Seller Agreement and the Return Policy (for delivery failures tied to returns/refunds).
❓ How do returns and refunds work for Sellers?
Sellers must comply with the platform’s return rules and resolve eligible return and refund cases as required. See the Return Policy and the Seller Agreement.
❓ Can I contact Buyers outside the Platform or use customer data for marketing?
No. Customer data may be used only for order-related purposes, and Sellers must not use it for external marketing or outreach. See the Privacy Policy and the Seller Agreement.
❓ How do I request support or submit an account-related request?
Submit requests through your Seller Dashboard or contact us via Contact Page. For policies that govern account actions, see the Seller Agreement.
❓ What happens if my account is restricted or suspended?
Restrictions may apply due to compliance, disputes, or policy violations. Details are explained in the Seller Agreement. If needed, contact Seller Support via Contact Page.
❓ How are platform commissions calculated?
Commissions are calculated based on the final transaction price paid by the Buyer, excluding applicable sales taxes collected where required by law. See Fees & Commissions and the binding terms in the Seller Agreement.
❓ Can I delete my Seller account or request deletion of personal data?
Yes. You can submit a request through the Delete Account page or contact Support via Contact Us. Some data may need to be retained for legal or compliance reasons.
