This section explains Seller responsibilities and best practices related to returns, refunds, disputes, and chargebacks on MARKETLine360.

Table of Contents

Buyer Return Policy — Mandatory Compliance

All Sellers must strictly comply with the Buyer Return Policy.

Seller-specific return rules may apply only where explicitly permitted and only if they do not conflict with the Buyer Return Policy.
In the event of any inconsistency, the Buyer Return Policy prevails.

Return Eligibility & Conditions

Sellers must honor eligible returns in accordance with:

Returned items must meet the condition requirements defined in the Return Policy.

Change-of-Mind Returns

Where permitted, Sellers must accept change-of-mind returns within the applicable return window.

Unless otherwise required by law or policy:

  • Buyers are generally responsible for return shipping costs, unless otherwise required by law or the Buyer Return Policy
  • Sellers must process returns promptly upon receipt and inspection

Damaged, Defective, or Incorrect Items

Sellers are fully responsible for resolving issues involving:

  • damaged items
  • defective products
  • incorrect or misdescribed items

This responsibility includes, where applicable:

  • covering return shipping
  • providing replacements, repairs, or refunds
  • cooperating with dispute resolution

Non-Returnable Items

If certain products are designated as non-returnable, Sellers must:

  • clearly and prominently disclose this status in the product listing prior to purchase;
  • ensure that such disclosures are accurate, complete, and not misleading.

All non-returnable disclosures must comply with the Listing & Content Control Policy and must not conflict with the Buyer Return Policy or applicable consumer protection laws.

Failure to properly disclose non-returnable status may require the Seller to accept returns at the Seller’s expense, notwithstanding any Seller-stated conditions.

Return Authorization & Instructions

Sellers must not instruct Buyers to return items without proper authorization.

MARKETLine360 may determine, at its discretion, that:

  • no physical return is required
  • alternative resolutions apply (e.g., refund without return)

Such decisions are binding for dispute resolution purposes.

Refund Processing

Approved refunds must be processed:

  • promptly
  • within the timeframe specified in the Buyer Return Policy
  • to the original payment method unless otherwise required by law

Refund delays or failures may result in disputes or other account-related actions.

Platform-Issued Refunds

In certain situations, MARKETLine360 may:

  • issue refunds directly to Buyers on the Seller’s behalf
  • debit Seller balances accordingly
  • apply reserves or payout holds

Such actions are governed by the Payments, Payouts & Reserves section of the Seller Agreement.

Disputes & Escalations

If a return or refund issue cannot be resolved between Seller and Buyer, it may be escalated.

Sellers must:

  • cooperate fully with investigations
  • provide requested documentation or evidence
  • comply with final platform decisions

Failure to cooperate may result in account restrictions, payout holds, or suspension.

Chargebacks & Payment Disputes

Sellers bear full responsibility for chargebacks and payment disputes arising from:

  • fulfillment failures
  • misrepresentation
  • non-compliance with policies

MARKETLine360 may recover chargeback amounts, processing fees, penalties, and administrative costs from Seller balances or reserves.

Dispute Outcomes & Enforcement

Dispute outcomes may include:

  • refunds or reversals
  • payout adjustments
  • account warnings
  • listing restrictions
  • suspension or termination

Repeated disputes, unresolved complaints, or excessive chargebacks may negatively impact Seller performance metrics as described in the Seller Performance Monitoring section of the Seller Agreement.

Enforcement actions are applied in accordance with the Seller Agreement, Buyer Return Policy, and other applicable Marketplace Policies.

Best Practices for Sellers

To reduce returns and disputes, Sellers are encouraged to:

  • provide accurate product descriptions and images
  • disclose return conditions clearly
  • package items securely
  • communicate promptly and professionally
  • resolve issues proactively

Strong dispute management helps protect Seller performance and payouts.

Need Help?

If you have questions about returns, refunds, or disputes, contact Seller Support through your Seller Dashboard.

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