This page explains how buyers can resolve order issues on MARKETLine360, including when to contact the Seller, how disputes work, and what support the platform can provide.

Table of Contents

🛒 Marketplace Model & Seller Responsibility

MARKETLine360 operates as an online marketplace where independent third-party Sellers list and sell products directly to buyers.

Sellers are responsible for:

  • product accuracy and listing descriptions
  • order fulfillment and shipping
  • handling returns and post-sale support in accordance with applicable policies

Unless explicitly stated otherwise, MARKETLine360 is not the seller of record and does not manufacture, store, or ship marketplace products.

💬 Contacting the Seller First

If you experience an issue with your order (such as a delay, missing item, or incorrect product), you should first contact the Seller using the communication tools available through your order page.

Most issues can be resolved directly between buyer and Seller without escalation.

⚠️ When to Open a Dispute

You may open a dispute if:

  • the Seller does not respond within a reasonable time
  • the issue cannot be resolved directly
  • the item is significantly different from its description
  • the item is not delivered after a reasonable waiting period

Disputes should be submitted promptly after the issue is identified.

📂 How the Dispute Process Works

When a dispute is opened:

  1. You submit details and relevant information about the issue
  2. The Seller is notified and given an opportunity to respond
  3. The case may be reviewed based on available evidence

You may be asked to provide supporting documentation, including:

  • order confirmation
  • photos of the item
  • tracking information
  • communication history

Failure to provide requested information may affect dispute resolution.

🧑‍⚖️ MARKETLine360’s Role

MARKETLine360 may assist by:

  • reviewing dispute information
  • facilitating communication between parties
  • applying marketplace rules in accordance with the Terms of Use

However:

  • MARKETLine360 does not guarantee specific outcomes
  • MARKETLine360 is not responsible for Seller performance, product quality, or fulfillment
  • final outcomes may depend on Seller response, applicable policies, and governing law

Nothing in this section limits statutory consumer rights under applicable law.

🚫 Abuse & Fair Use

To maintain marketplace integrity:

  • disputes must be submitted in good faith
  • false, misleading, or abusive claims are prohibited
  • repeated misuse of the dispute system may result in account restrictions

MARKETLine360 reserves the right to take action where dispute abuse is identified.

📞 Need Help?

If you need assistance with a dispute or have questions about buyer protection, please contact support.

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