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Frequently Asked Questions
Shipping and Delivery
What are the available shipping options?
MARKETLine360 offers standard and expedited shipping. Delivery times vary depending on your location.
Can I change my delivery address after placing an order?
Contact our support team immediately. You can make changes only before the order is shipped.
What happens if I refuse a shipment?
If you refuse a shipment, you are responsible for the original shipping charges, import fees, and return shipping costs.
Returns and Refunds
How do I initiate a return?
Complete the Return Request Form on our website to receive instructions and the return address.
What are the conditions for returning an item?
Items must be unopened, unused, and in original packaging, with accessories included.
Can I exchange an item instead of returning it?
We don’t offer exchanges. Simply return the item for a refund and place a new order for the product you want.
Privacy and Data
How is my personal information used?
We use your information to process orders, provide customer support, personalize your experience, and improve our services through analytics and marketing.
Do I need an account to shop on MARKETLine360?
No, you can check out as a guest, but creating an account allows faster checkout and order tracking.
Can I update or delete my personal information?
Yes, log in to your account or contact us to update or delete your data.
Gift Cards and Coupons
How do I use an e-gift card?
Enter the unique code during checkout to redeem your e-gift card.
Can I use multiple coupons or gift cards for one order?
You can apply only one coupon or gift card per transaction.
What happens if I return an item purchased with a coupon?
MARKETLine360 will refund the coupon value only if the item is faulty, incorrect, damaged, and verified.