This Return Policy forms part of our Terms of Use and operates together with our Shipping Policy. By placing an order on the Platform, you agree to this Return Policy.
Last Updated:
February 13, 2026

Table of Contents

Table of Contents

Marketplace Model

MARKETLine360 operates as a marketplace platform connecting Buyers and independent third-party Sellers.

Unless expressly stated otherwise:

  • The Seller is the seller of record.
  • Returns and product-specific obligations remain the responsibility of the applicable Seller.
  • Physical returns are shipped to the Seller or a Seller-designated address.
  • MARKETLine360 facilitates the return process but does not take possession of returned items unless explicitly stated.
  • MARKETLine360 may intervene where reasonably necessary to protect Buyers, Sellers, or marketplace integrity.

Eligibility for Change-of-Mind Returns

You may request a return within 14 calendar days from confirmed delivery if you have changed your mind.

To qualify, the item must:

  • Be unused and in original condition
  • Be opened only for reasonable inspection
  • Remain suitable for resale
  • Include all original packaging, accessories, manuals, inserts, and labels
  • Have intact security seals, protective films, or tamper-evident packaging (where applicable)
  • Show no signs of installation, activation, wear, or alteration

Items that cannot be resold due to condition may be refused or subject to partial refund where permitted by law.

Damaged, Defective, or Incorrect Items

If the item arrives damaged, defective, or incorrect:

  • Notify us as soon as possible and no later than 30 calendar days after delivery
  • For visible shipping damage, notification within 3 days is strongly recommended

Supporting photos may be required.

Where validated:

  • Minor defect → replacement option
  • Major defect → refund or replacement
  • Incorrect item → full resolution

Return shipment may be required before resolution is processed.

Return Process

Step 1 – Submit Request

Submit the online Return Request Form within the applicable return period.

👉 Submit your return request

If the item arrived damaged, defective, or incorrect, please select:
“Item was defective or damaged upon arrival.”

Step 2 – Provide Documentation

For damaged, defective, or incorrect items, please upload:

  • A full image of the item (outside packaging, if safe)
  • Clear close-ups of the defect or damage
  • Images of the original packaging (if available)
  • Providing accurate documentation helps us process your request more quickly.

Failure to provide requested documentation may delay review or affect eligibility.

Step 3 – Review & Authorization

Return requests are reviewed within 2–3 business days.

If approved, return instructions will be sent by email.
Please do not ship the item before receiving return authorization.

Inspection typically completed within 5–7 business days after receipt.
High-value or technical items may require additional time where reasonably necessary.

Step 4 – Return Shipment

Once your return request is approved:

  • Item must be shipped within 7 calendar days
  • Must be properly packaged to prevent transit damage
  • Must match approved return condition
  • Must include all original components

Buyers are responsible for shipping costs for change-of-mind returns.

Trackable shipping is strongly recommended.

Items lost in transit under Buyer-arranged shipping remain Buyer responsibility.

Items Not Eligible for Change-of-Mind Returns

The following items cannot be returned for change of mind:

  • Personal care and hygiene products
  • Used or opened beauty and health products
  • Opened electronics, VR devices, or software with broken seals
  • Activated or used mobile phones and smartwatches
  • Consumables (food, beverages, supplements, printer ink)
  • Digital products, downloads, or activation codes
  • Opened media (DVDs, CDs, games, vinyl)
  • Used appliances or tools with visible wear
  • Clothing without tags or showing signs of use
  • Seasonal or holiday items after the season ends
  • Gift cards, store credit, and promotional coupons
  • Items marked “Final Sale” or “Non-Returnable”

Non-returnable items remain protected if faulty or unsafe under applicable law.

Cross-Border Returns & International Orders

For international or cross-border orders, additional conditions may apply.

Buyers are responsible for:

  • Any import duties, customs fees, or taxes related to the original shipment
  • Any return shipping costs unless the item is faulty or incorrect
  • Ensuring that returned goods are properly declared in accordance with customs regulations

When returning an item internationally, the Buyer must:

  • Clearly mark the package as a “Returned Goods” shipment where applicable
  • Use accurate customs declarations
  • Avoid undervaluation or misrepresentation of the contents

MARKETLine360 and Sellers are not responsible for:

  • Customs delays
  • Seizures due to incorrect documentation
  • Additional charges resulting from inaccurate declarations
  • Return shipments refused due to unpaid duties

If a returned item is held or rejected by customs due to inaccurate documentation provided by the Buyer, the refund may be denied or adjusted accordingly.

Delivery timelines, shipping obligations, and international shipment terms are governed by our Shipping Policy.

Nothing in this section limits mandatory consumer rights under applicable Canadian or U.S. law.

Refund Processing

Approved refunds are processed to the original payment method within 7 business days after inspection.

Refunds may be adjusted if:

  • A discount or coupon was used
  • The returned item does not meet eligibility conditions
  • The item shows use beyond reasonable inspection
  • Packaging or included accessories are missing

Refund amounts may be reduced to reflect diminished value where applicable.

We do not refund:

  • Shipping or return fees (unless item is faulty)
  • Used or damaged items
  • Returns submitted without approval

Banks and payment providers may require additional time to post refunds.

Restocking Fee

For eligible change-of-mind returns, a restocking fee of up to 10–15% of the item price may apply where reasonably necessary to reflect handling, inspection, and resale impact, including but not limited to situations where:

  • The item requires repackaging or inspection beyond standard handling
  • The original packaging is damaged or incomplete
  • The item shows signs of handling beyond reasonable inspection
  • Protective seals, films, or security elements have been removed

Any applicable restocking fee must be clearly disclosed in the product listing prior to purchase, where required by applicable law.

No restocking fee applies to:

  • Faulty, defective, or incorrect items
  • Returns required under applicable consumer protection laws
  • Items that materially differ from their description

Any applicable restocking deduction will be clearly communicated before refund processing.

Non-Refundable Amounts

Unless required by law:

  • Original shipping fees are non-refundable
  • Return shipping fees are non-refundable (change-of-mind)
  • Duties and customs charges are non-refundable
  • Unauthorized or late returns are non-refundable

Exchanges

MARKETLine360 does not offer direct exchanges.
To obtain a different item, return the original (if eligible) and place a new order.

Unauthorized or Late Returns

  • Requests must be submitted within 14 days
  • Items received beyond 30 days may be refused
  • Returns without authorization may be rejected

MARKETLine360 reserves the right to limit or refuse returns in cases of suspected abuse, excessive return patterns, or violation of marketplace policies.

Abuse, Fraud & Monitoring

MARKETLine360 maintains automated and manual monitoring systems to protect Buyers, Sellers, and marketplace integrity.

Return activity, dispute behavior, and account patterns may be reviewed using risk-based assessment tools, including behavioral analysis, order history patterns, and fraud-detection signals.

We may evaluate:

  • Return frequency and behavioral patterns
  • Discrepancies between shipped and returned items
  • Repeated claims of “not as described” or “not received”
  • Chargeback history
  • Unusual refund or promotional activity
  • Multiple accounts linked to the same identity, device, or payment method

Abuse & Misuse

Return privileges may be limited or revoked where there is reasonable evidence of abuse, fraud, or bad-faith conduct.

Examples include:

  • Returning items used beyond reasonable inspection
  • Returning different items than those shipped
  • Manipulated or misleading documentation
  • Exploiting discounts, refunds, or promotional systems
  • Excessive or abnormal return behavior
  • Refusing delivery to avoid shipping charges
  • Shipping returns without authorization
  • Failing to ship approved returns within the required timeframe

Enforcement

Where misuse is identified, MARKETLine360 may, consistent with applicable law:

  • Reject or partially approve return requests
  • Apply restocking deductions where disclosed
  • Limit future return eligibility
  • Require additional verification
  • Restrict, suspend, or terminate account access

Buyers may be required to provide additional documentation during review. Failure to cooperate may result in denial of return privileges.

Good Faith Requirement

All return requests must be submitted and handled in good faith. Fraudulent or deceptive conduct may be reported to payment processors or relevant authorities where legally appropriate.

Consumer Rights Protection

Nothing in this Policy limits mandatory rights under applicable Canadian or U.S. consumer protection laws.

If a product is faulty, unsafe, or materially misdescribed, you are entitled to a remedy as required by law.

🔁 Need Help?

If you have questions or need assistance, please contact: support@marketline360.com
or visit our  Contact Support page    

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